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SHIPPING  & DELIVERY

At PUSH 365, we are committed to providing reliable, professional, and compliant cannabis transportation and distribution services throughout California.

Our goal is to make the transportation and distribution process as smooth and efficient as possible while maintaining clear communication with our clients.

The following policies outline our general scheduling, transportation, delivery, and service requirements.

1. Services & Coverage

PUSH 365 provides transportation and distribution services for licensed cannabis businesses throughout California, including:

  • Retail dispensary deliveries

  • Bulk wholesale and flower transportation

  • Fresh frozen transportation

  • Licensed facility-to-facility transfers

  • Dedicated transportation and custom routes

  • Warehousing, fulfillment, and inventory support

  • METRC coordination, invoicing, and administrative services

  • COD collection and payment coordination

  • Brand support and additional distribution services

All services are subject to availability, applicable licensing requirements, and any separately agreed service arrangements.

2. Scheduling & Order Confirmation

All pickups and deliveries must be scheduled and confirmed with PUSH 365 in advance.

We recommend submitting transportation requests at least 24–48 hours before the requested pickup date to allow sufficient time for route planning, documentation, and coordination.

Same-day and next-day requests may be accommodated depending on driver availability, location, shipment size, and existing routes.

Submitting an order or requesting a delivery date does not guarantee scheduling. A shipment is considered confirmed once PUSH 365 has accepted and scheduled the transportation request.

3. Pickup & Delivery Timeframes

PUSH 365 makes reasonable efforts to complete all confirmed pickups and deliveries within the scheduled timeframe.

However, pickup and delivery times are estimates unless a specific appointment or service commitment has been confirmed in writing.

Delivery schedules may be affected by traffic, weather, road closures, vehicle issues, regulatory inspections, receiving hours, or other circumstances beyond our reasonable control.

If a delay occurs, our team will make reasonable efforts to communicate updates and coordinate a revised delivery arrangement.

4. Shipping Documents & METRC Requirements

All cannabis shipments must comply with applicable California Department of Cannabis Control (DCC) requirements.

Before transportation, the required documentation must be completed and accurate, including applicable invoices, METRC shipping manifests, package information, license details, and receiving facility information.

PUSH 365 may delay or decline a pickup if required documents are missing, inaccurate, incomplete, or inconsistent with the physical shipment.

Any necessary corrections must be completed before transportation begins, in accordance with applicable regulations.

5. Packaging & Shipment Preparation

Clients are responsible for ensuring products are properly packaged, labeled, secured, and ready for transportation before the scheduled pickup, unless packaging or fulfillment services have been separately arranged with PUSH 365.

Shipments must comply with applicable cannabis packaging, labeling, tracking, and transportation requirements.

PUSH 365 reserves the right to decline shipments that are improperly prepared, damaged, unsafe to transport, or inconsistent with the required documentation.

6. Bulk Wholesale & Fresh Frozen Transportation

Bulk wholesale, large-volume, and fresh frozen transportation services are quoted based on shipment-specific requirements.

Pricing may vary depending on:

  • Pickup and delivery locations

  • Total mileage and route requirements

  • Shipment volume, weight, and vehicle capacity

  • Temperature-control and handling requirements

  • Additional stops or special scheduling

  • Dedicated vehicle or transportation requests

Fresh frozen and other temperature-sensitive shipments must have their handling and temperature requirements confirmed before scheduling.

Any special equipment, temperature monitoring, or handling commitments must be agreed upon in advance.

7. Delivery Receiving Requirements

Clients are responsible for providing accurate receiving information, including the licensed facility address, contact information, receiving hours, and any appointment or intake requirements.

Receiving facilities must have authorized personnel available to accept and verify shipments.

If a delivery cannot be completed due to a closed facility, missed appointment, unavailable receiving personnel, incorrect information, or other receiving restrictions, PUSH 365 will coordinate the next available compliant delivery arrangement.

Additional transportation, waiting, or redelivery fees may apply when agreed upon or disclosed under the applicable service terms.

8. Failed Deliveries, Rejections & Returns

If a shipment is refused, rejected, or cannot be delivered, PUSH 365 will communicate with the client to determine the appropriate next steps.

Returns, redeliveries, and transfers must comply with applicable licensing, inventory tracking, and METRC requirements.

Products will not be redirected to an unauthorized location.

Additional charges may apply for return transportation, additional mileage, storage, or rescheduled deliveries, subject to the applicable service agreement.

9. Transportation Rates & Additional Fees

Transportation rates are based on the agreed services and applicable pricing schedule.

Rates may vary depending on shipment size, distance, vehicle requirements, additional stops, dedicated transportation, and unusual routing.

Additional services or changes requested after a quote has been approved may require revised pricing.

PUSH 365 will make reasonable efforts to communicate material pricing changes before performing additional services.

10. COD Collection & Payment Coordination

When COD collection or payment coordination services are arranged, the client must provide accurate payment instructions and invoice information.

PUSH 365 will handle authorized collection and remittance activities according to the applicable written service agreement.

Any payment disputes between the purchasing and selling businesses remain subject to their respective commercial agreements.

Payment collection and remittance timelines, fees, and responsibilities will be established separately.

11. Cancellations & Rescheduling

Clients should notify PUSH 365 as soon as possible when a confirmed shipment needs to be canceled or rescheduled.

Requests received after a driver has been dispatched may result in additional charges for transportation expenses or services already performed, as provided in the applicable agreement.

Rescheduled shipments are subject to driver availability, route capacity, and compliance requirements.

12. Shipment Issues, Loss & Damage

PUSH 365 takes reasonable precautions to transport shipments securely and professionally.

Any visible damage, shortage, or shipment discrepancy should be documented and reported as soon as it is discovered.

Clients should provide relevant supporting documentation, including invoices, photographs, package information, and METRC records when applicable.

Responsibility for loss, damage, insurance coverage, and any applicable limitations of liability will be determined by the parties' written agreement and applicable law.

13. Regulatory Compliance

PUSH 365 operates in accordance with applicable California cannabis distribution and transportation requirements.

All shipments must originate from and be delivered to appropriately licensed facilities authorized to participate in the transaction.

PUSH 365 may refuse, delay, or discontinue any service that cannot be completed lawfully or safely.

14. Policy Updates

PUSH 365 may update this policy periodically to reflect changes in operations, services, or applicable requirements.

Updated policies will be published on our website. Changes to existing service agreements will be handled according to those agreements and applicable law.

15. Contact Us

For transportation requests, scheduling questions, distribution services, or assistance with an existing shipment, please contact our team.
INFO@PUSH365.COM

PUSH 365

Let's Keep PUSHING.

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